If you need to change the date after booking an attraction ticket, first open the original order and check whether the visit date can be changed, the deadline for making changes, and whether tickets are still available for the new date. If changes are supported, submit a request through the order. If the date cannot be changed directly, check whether you can cancel and rebook. If the change or cancellation deadline has passed, the ticket has already been validated, or the order includes items such as a show or cable car, contact the original booking channel to confirm how to proceed.

Do not rush to cancel the original ticket. Availability, prices, and reservation requirements may differ on the new date. If you cancel first and then rebook, you may end up with no original ticket and no available new ticket.

Check the order details: ticket validity and entry reservations may be separate

Before changing the date, first confirm whether you purchased a ticket for a specific date, a ticket that can be used within a validity period, or a product that still requires a separate reservation after purchase. “Valid for use within the validity period” does not mean you can enter on any day without restriction. If you also need to reserve a date or time slot, you must update that reservation when changing your plans.

Open the order details and the change and cancellation terms provided at the time of purchase. Pay particular attention to the following:

• Change and cancellation deadlines: Which date and time the deadlines are based on, and whether separate limits apply to changes and refunds.
• What can be changed: Whether you can change the date or time slot, adjust the booking for only some of the visitors, and how many changes are permitted.
• Fees and price differences: Whether change or cancellation fees apply, whether you need to pay the difference when changing to another date, and whether any discount eligibility remains valid.
• Usage status: Whether the order has been validated, or whether any item included in a bundled ticket has already been used.

Check the refund application deadline separately from the time it takes for the refund to arrive. If you plan to use the refund to purchase a new ticket, also consider when the funds will be returned to avoid disrupting your next steps.

How to proceed if you can change the date, must cancel and rebook, or cannot change it yet

If there is a date-change option: verify the result after submitting

Go to the original order, select a new date, show, or entry time slot, and check ticket availability and any fee information before submitting. Submitting a request does not necessarily mean the change has been approved. Rely on the new date shown in the order, a successful reservation notification, or explicit confirmation from customer service.

After the change is completed, check the visitors’ names, ID details, visit date, and admission credentials. Some orders may have an updated QR code, while others may continue to use the original credential; follow the instructions in the updated notification. If only some members of your group need to change their plans, first check whether the order can be split to avoid accidentally changing the entire booking.

If you can only cancel and rebook: check the new ticket before deciding what to do first

First check whether bookings are open for your target date and whether the required ticket type is available. Then calculate the refund deduction for the original ticket and the price of the new one. A “Bookable” label does not mean a ticket has been reserved for you; availability may change while you complete the process.

If the same ID cannot be used for two active reservations at the same time, you cannot simply buy the new ticket first and cancel the old one afterward. Ask the original booking channel whether you can make a new reservation immediately after cancellation, and when the original booking’s allocation and status will be released. Be especially mindful of the gap between cancellation and rebooking for popular dates or limited-capacity shows.

If there is no option or the deadline has passed: contact the original booking channel as soon as possible

Have your order number, original visit date, preferred new date, number of visitors, and reason for the change ready. Ask directly whether the request can be handled manually, what the fees will be, and how long it will take to receive a result. After a phone conversation, keep a record of the handling process through order messages or online customer service whenever possible.

If staff say that a note has been added or an application is in progress, that does not confirm that you can enter on a different date. Before departure, obtain a clear decision and check that the order in the system has been updated accordingly. Do not try to enter with a ticket for the original date unless the change has been confirmed.

Handle personal changes of plans separately from situations where the attraction cannot provide service

If you need to change your plans because of a train schedule adjustment, work commitments, or a last-minute issue with a travel companion, submit a request in accordance with the order terms. For special circumstances such as a sudden illness, ask whether supporting documents can be reviewed, but do not assume that providing proof guarantees a free change or refund. If documents are required, submit only the necessary information through official channels.

In the event of rain, strong winds, or other weather conditions, do not rely on the forecast alone to determine whether the ticket can be changed or refunded. The applicable arrangements may differ depending on whether the attraction is open as usual, some activities are suspended, or the entire attraction is closed. Check the attraction’s official announcement, confirm your visit date, ticket type, and any affected activities, and then contact the original booking channel.

For example, ask separately whether a cable car suspension affects entry to the attraction and whether a canceled show affects other items in a bundled ticket. If the attraction is closed or a service is canceled, keep a copy of the announcement and your order records, and ask about available options such as a refund, postponement, or alternative arrangements. Do not enter “personal reasons” as the reason for your request unless that is accurate.

For bundled tickets, bookings made through agents, and group orders, do not change only the ticket date

Bundled tickets that include admission along with a cable car, sightseeing bus, or show may have different reservation times and change and cancellation terms for each item. When making changes, check whether the entire package will be updated together, how any items already used will be handled, and whether the unused portion can be refunded separately. If you change only the entry date while leaving the show at its original time, the itinerary may still not work.

If you purchased through a travel agency or another booking agent, contact the agent first to handle the original order. The attraction’s ticket office may not be able to change an order placed through another channel, and buying a new ticket on site does not mean the original order will be refunded automatically. If the ticket is part of a package that includes a hotel, transportation, or a tour guide, also check any change fees for those services.

If you are traveling with older adults, children, or other companions, the new date may also affect eligibility for discounts or ID verification requirements. Before rebooking, check the ticket type and reservation status for each visitor individually, especially whether a group order can be changed or refunded in part.

When contacting customer service, you can say: “The order is for [original date], has not been used, and I would like to change it to [new date] for [number of people]. Please confirm whether it can be changed directly and whether there is a fee. If cancellation is the only option, when can I make a new reservation after canceling?” Once you receive a response, finalize the new order and related arrangements, keep records of the change and valid admission credentials, and enter on the confirmed date and time slot on the day of your visit.